Customer Service Topics
Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.
Can I get a product sample?
Many of our printed products are available as free samples, so you can check a colour or see a typical imprint. Samples are only available by calling one of our representatives at 800.490.6327 Monday - Friday 8:00 AM - 6:00 PM ET. To make sure you get the sample you want, please include a specific item number if possible.
How do I request a catalogue?
To receive catalogues with our full line of products for your business, simply phone one of our helpful representatives at 800.490.6327 Monday - Friday 8:00 AM - 6:00 PM ET.
Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience.
E-mail us with your feedback. Or mail your comments to:
DFS Customer Service
330 Cranston Crescent
Midland, Ontario L4R 4V9
What if I forget my password?
What are my payment options?
How do I find products for my software?
DFS computer forms and cheques are compatible with 100% of today's popular accounting programs. If you can’t find what you are looking for, our sales and service representatives are happy to assist you - simply call 800.490.6327 Monday – Friday 8:00 AM – 6:00 PM ET.
How do I check order status?
Sign in to My Account and select the "View Orders" link at left. You'll see a chronological summary of recent orders, including their current shipping status.
Can I change or cancel an order?
Contact a DFS Customer Service Representative at 800.490.6327 Monday through Friday 8:00 AM to 6:00 PM ET and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.
How do I reorder?
Its easy! Sign in to My Account and go to the "View Orders" section. You'll see the details of past orders, with a "Reorder" button to the right of each product. The link will initiate the verification and reorder process.
What if I'm not satisfied?
For 90 days from the day we ship your order, you are covered by our 100% Quality Guarantee which is applicable to all Printed Products. We will replace, refund or credit any of our manufactured products found to contain printing errors caused by us, or to be defective in workmanship or materials.
You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.
Are my online cheque orders secure?
Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.
What do you do with my information?
What is your Promotion or Coupon Code?
Your Promotion or Coupon Code connects you to possible savings on products and services offered by DFS. In order to apply your special offer you must enter your Promotion or Coupon Code on the Shopping Cart page. Your discounted price or special offer will be reflected in the shopping cart.
How do you qualify?
To see if your Promotion or Coupon Code is tied to a discount or special offer you must enter it on the DFS site and click Go. Each Promotion or Coupon Code is tied to specific criteria and may be based on your order history. Once you have entered your Promotion or Coupon Code, you will be given information and guidelines that state your eligibility.