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Customer Service Topics

Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

CONTACTING US


Where do I call for assistance?
Our sales and service representatives are happy to assist you - simply call 800.490.6327 Monday - Friday 8:00 AM - 6:00 PM ET.

Can I get a product sample?
Many of our printed products are available as free samples, so you can check a colour or see a typical imprint. Samples are only available by calling one of our representatives at 800.490.6327 Monday - Friday 8:00 AM - 6:00 PM ET. To make sure you get the sample you want, please include a specific item number if possible.

How do I request a catalogue?
To receive catalogues with our full line of products for your business, simply phone one of our helpful representatives at 800.490.6327 Monday - Friday 8:00 AM - 6:00 PM ET.

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience.

E-mail us with your feedback. Or mail your comments to:

DFS
DFS Customer Service
330 Cranston Crescent
Midland, Ontario L4R 4V9


MY ACCOUNT/SIGNING IN


What if I forget my password?
If you forget your password, go to the Sign In page and click our forgot your password? link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.

What are my payment options?
Payments can be made by Credit Card, payable in Canadian dollars. We accept Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure.


ORDERS & REORDERS


How do I find products for my software?
DFS computer forms and cheques are compatible with 100% of today's popular accounting programs. If you can’t find what you are looking for, our sales and service representatives are happy to assist you - simply call 800.490.6327 Monday – Friday 8:00 AM – 6:00 PM ET.

Will I see my total cost before ordering?
Yes. Your total cost, including tax, will be displayed for your review before you submit your order.

How do I check order status?
Sign in to My Account and select the "View Orders" link at left. You'll see a chronological summary of recent orders, including their current shipping status.

Can I change or cancel an order?
Contact a DFS Customer Service Representative at 800.490.6327 Monday through Friday 8:00 AM to 6:00 PM ET and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
Its easy! Sign in to My Account and go to the "View Orders" section. You'll see the details of past orders, with a "Reorder" button to the right of each product. The link will initiate the verification and reorder process.

What if I'm not satisfied?
For 90 days from the day we ship your order, you are covered by our 100% Quality Guarantee which is applicable to all Printed Products. We will replace, refund or credit any of our manufactured products found to contain printing errors caused by us, or to be defective in workmanship or materials.


SHIPPING & HANDLING


How is my order shipped?
Items ship free, using standard ground shipping, specialty orders excluded. Expedited service may be requested for an additional cost.

How long will my order take?
Most standard items ship within 3 working days. Orders with new logos, custom orders and specialty orders require at least 10 working days for set-up and production.

You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.


SITE SECURITY


Are my online cheque orders secure?
Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.

What do you do with my information?
DFS has a long history of recognizing and protecting the privacy of consumers, and we're committed to protecting your privacy. To learn more, see our Privacy Policy.


YOUR DFS PROMOTION OR COUPON CODE


What is your Promotion or Coupon Code?
Your Promotion or Coupon Code connects you to possible savings on products and services offered by DFS. In order to apply your special offer you must enter your Promotion or Coupon Code on the Shopping Cart page. Your discounted price or special offer will be reflected in the shopping cart.

Where can I find my Promotion or Coupon Code?
Your Promotion or Coupon Code is a 5-6 character code printed on postcards, emails, and other correspondence.

How do you qualify?
To see if your Promotion or Coupon Code is tied to a discount or special offer you must enter it on the DFS site and click Go. Each Promotion or Coupon Code is tied to specific criteria and may be based on your order history. Once you have entered your Promotion or Coupon Code, you will be given information and guidelines that state your eligibility.

What if I have more than one Promotion or Coupon Code?
It's possible you received more than one special offer, however, only one Promotion or Coupon Code can be used per order.

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